Contact us
One address, read by a real person.
Write to us
Reply within 3 working days. For a request about your personal information (to know, delete or correct it, or to opt out of a sale or sharing), use the same address: we reply within 45 days, and we may extend that period once by another 45 days where reasonably necessary, as state privacy laws allow.
A question about your routine?
Write to us at this same address, giving the email you used for your skin quiz. As a subscriber, you can also ask Sonia, your AI assistant, your questions in your account, and your monthly check-in lets Sonia adjust your routine.
An emergency with your skin?
We are not a healthcare service and cannot handle emergencies. If you have pain, a strong reaction to a product or a mark that is spreading, contact a doctor, a dermatologist or the emergency services in your country.